Returns & Exchanges: 
Please contact us if you are not satisfied with your purchase within 7 days of delivery. We are more than happy to find a resolution and aim for full customer satisfaction!

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
**Return shipping and costs are the responsibility of customer**

Returned items must be:

·  Unworn, unscented, unwashed, and free of animal dander

·  In original condition (as sent) with all tags attached

·  Properly packaged and fully sealed to alleviate potential damages in transit

After the item is received and inspected, the returned item(s) will be processed for refund/exchange. Please send photo(s) of damages to items prior to return.

Shipping & Handling:
Orders will be placed in the mail within 1-2 business days via USPS. Please Note: USPS delivery time for domestic shipments is typically 3-6 business days. International delivery times will vary by location.

We offer expedited shipment upgrade and International shipping for additional fee(s). Please contact us at bonjouragainupscaleresale@gmail.com to arrange. Expedited orders are handled via USPS Priority Mail. Delivery times for USPS Priority Mail is around 1-3 business days. 

No refunds on shipping costs will be issued for orders that have already shipped.